I strive to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment, I ask that ALL CLIENTS cancel or reschedule their appointments at least 24 hours in advance so that I have the opportunity to reschedule another.
cancellations & reschedules
Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the service(s) scheduled. Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the original cost of the scheduled service(s).
Cancellation and “No Show” fees will be indicated on the clients profile and charged at your next visit.
In the rare circumstance that clients have a history with 2 “no shows” or excessive reoccurring rescheduling/cancellations, they will no longer be able to book appointments with me.
I understand that local traffic can get busy, the parking lot can get hectic, and life can happen. However, please know that if you arrive 5 minutes or more late to please contact me. I will do my best to accommodate your appointment. However, you may be asked to reschedule and charged a fee of 50% if there is not enough time.
if you are sick or feel unwell
If you feel unwell, are sick or have Covid symptoms please reschedule at least 2 weeks out.
I pride myself on high quality service, which includes on-time appointments and providing efficient, one-on one sessions and sanitation after EVERY client leaves the room. Timing is everything : you don’t want to infringe upon another client’s appointment.
Thank you for your understanding. I appreciate your business and time and trust you respect mine,